Customer Due Diligence Manager

FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

This position is responsible to lead our Customer Due Diligence (CDD) team within the Corporate Solution (CS) business. The successful candidate will be responsible for overseeing the end-to-end customer due diligence process, ensuring compliance with regulatory and internal policy requirements, and driving operational excellence across the team.

Roles and Responsibilities:

Lead and manage a team responsible for conducting customer due diligence checks for corporate clients and individual beneficiaries, which encompasses the followings:

1. Ensure all complete CDD information are received with appropriate supporting documents for onboarding of new clients;
2. Ensure all confirmation of CDD information are received for existing clients and complete for all mandatory information;
3. Ensure changes to mandatory information are supported with relevant supporting documents for verification that the changes are valid;
4. Manages the reach out to clients or intermediaries to obtain all relevant information to be confirmed or updated prior to recording in Policy Admin System; and
5. Ensure CDD screenings are performed, and screen checks are cleared prior to completion of CDD checks.

Develop and implement CDD policies and procedures aligned with regulatory and internal standards.

Lead and drive changes to policies and procedures within CS business to ensure standardisation of implementation on CDD checks within the whole team.

Collaborate with internal key stakeholders within CS to ensure accurate and complete CDD information are recorded prior to proceeding of commercial renewals or onboarding.

Collaborate with CS Governance and Compliance teams to address complex cases and escalate issues appropriately.

Monitor team's performance, provide coaching, and foster a culture of continuous improvement.

Prepare and present reports to management on CDD metrics, risks, and remediation plans.

Minimum Job Requirements:

1. Bachelor's degree in Finance, Business Administration, Law, or related field. Minimum 57 years of experience in customer due diligence, compliance, or risk management, preferably in financial services or employee benefits.
2. Proven leadership experience with a track record of managing high-performing teams and stakeholders engagement and management.
3. Strong understanding of AML/KYC regulations and customer onboarding processes.
4. Excellent analytical, problem-solving, and decision-making skills.
5. Effective communication and stakeholder management abilities.