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SLB services

Customer Engagement Coordinator

SLB services
Malaysia, Kuala Lumpur
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  • Posted 12 hours ago
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Job Description


  • Capture/update customer activity for service delivery visibility in the business systems.
  • Capture and communicate internally significant customer intelligence.
  • Capture and confirm job-specific requirements.
  • As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
  • Compile and review cost estimates for consolidation with the technical proposal.
  • Assess job risks during analysis of customer job requirements.
  • Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
  • Communicate recommendations and actions to the customer to mitigate unplanned events.
  • Ensure that job deliverables are accurate and delivered on time.
  • Facilitate customer reviews of SQ events as required.
  • Coordinate and conduct regular service quality meetings with the customer.
  • Evaluate customer feedback via customer satisfaction reports and performance reviews.
  • Review the quality and completeness of field tickets.
  • Proactively identify and resolve invoice disputes regarding product and service delivery issues.

Experienced in Well Cementing

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More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Engagement
Employment Type:
Full time

About Company

SLB services

Job ID: 148593125

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Last Updated: 02-06-2026 03:39:06 AM
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