Customer Experience Ambassador

Client Background: MNC

Industry: TPA

Location: Jalan Ampang

Headcount: 2

Tenure: Permanent

Remuneration: Basic

Responsibilities:

. Serves customers by providing product and service information and resolving product and service problems.

. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

. Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations and service level expectations

. Able to show initiative to take responsibility for own actions and decisions. . Able to make decisions through appropriate actions required to solve queries within guidelines.

. Engage with stakeholders to:

. Provide timely and accurate updates and resolutions -

. Follow up additional information where required without delay

. Provide outcomes on adjudication process

. Handle communications with stakeholders in line with agreed procedures and guides for conversations.

Requirement :

• Candidate must possess at least a diploma/ degree in any fields.
• 2 years working experience
• With related customer service experience.
• Good command in English.
• Able to work under tight schedule and pressure.