Customer Experience (Projects) - Operations, MY Marketplace

Shopee

Malaysia, Kuala Lumpur

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Posted 2 months ago

Job Description

Job Description:

Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee's app and identify areas for improvements.
Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee's, identifying gaps and opportunities.
Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
Projects and process improvement: Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements:

To have at least 2-8 years of working experience
Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
Degree in Economics / Engineering / Computer Science
Critical thinking and problem-solving skills
Systems thinker with ability to understand the holistic picture and complex considerations
Able to work with tight deadlines in a fast paced environment
Able to influence key stakeholders based on findings
Strong communication skills in English (verbal and written)
Expert in Google and Microsoft-related products
- Google slides, Google sheets
- Excel, PowerPoint

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 115707127

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