Advisory and support services for our international premium clients concerning the order process
Answering to customer requests (phone calls and emails)
Styling, shopping, and selection of key - pieces of the current season up to the completion of whole looks
Continuous improvement of internal processes
Close coordination with our Payment, Warehouse and Shipping departments
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
Candidate must have completed at least 2 years in College of possess Bachelor's/College Degree in any field
At least 6 months to 1 year (s) of Customer Service experience in the BPO industry
Excellent verbal and written knowledge of English and Mandarin
Conscientious when dealing with customer-data
Proactive, good organizational skills and time management
Competence in styling and good knowledge of the high-end fashion brands
