Customer Focused Team Manager

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.
• The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
• Any functions not reporting directly will be managed in a matrix management structure.
• Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans.
• Acts as the primary interface between the customer and the company for managing NPI projects within established professional standards, established policy, and/or established objectives.
• Develop a detailed project plan to monitor and track progressusing appropriate tools and techniques.
• Perform risk management to minimize project risks.
• Delegate project tasks to project team member coordination & documentation.
• Track project performance accordingly to the respective phase gates, specifically to analyze the successful completion of short and long-term goals.
• Understand technical risk and able to push technical envelope whenever possible to design packaging solution that is processable, optimizing quality vs cost and cycle time.
• Coordinate internal resources and third parties for the flawless execution of projects via effectiveness communication skill
• Create and maintain comprehensive project documentation.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Ensure that all projects are delivered on-time, within scope and within budget. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of project management, project gantt chart, open issue tracking, from end to end from customer award, BOM setup, supply chain setup, material readiness, mfg & facilities readiness in 5M, 1E 1C to support NPI start up with risk assessment
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

Typical Education & Experience

• Bachelor's degree in Business Management related field, or consideration of an equivalent combination of education and NPI project management& program experience.
• 10 years relevant experience in project management / marketing / manufacturing industries.
• Must have skills : NPI knowledge or Program management knowledge
• Good command of written and spoken English.
• Computer skills especially in Microsoft Exceland presentation slide using Power Point.
• Applicants must be willing to work in Senai, Johor.
• Good working attitude and willing to learn.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.