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Customer Management Executive

NSS Group
Shah Alam, Malaysia, Selangor
1-3 Years

This job is no longer accepting applications

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  • Posted 25 months ago

Job Description

Job Responsibility

  • Primary point of contact with customers:
    • Scheduling Appointments
    • Explaining & recommending repair works that are needed to be done
    • Providing updates on customer's vehicle status
    • Managing customer's expectation
  • Responsible to provide a professional & excellent customer service.
  • Building a strong relationship with customers.
  • Identify problems and recommend solutions for the vehicles problems.
  • Ensure that customers are satisfied with their vehicles & level of service.
Job Requirements

  • Candidate must possess a qualification in automotive engineering.
  • Proficient in speaking & writing in English, Bahasa Malaysia, Mandarin would be an added advantage.
  • Minimum 1 year of working experience in the Automotive Industry.
  • Prior experience as a Service Advisor is an added advantage.
  • Candidates must have excellent communication & customer service skills.
  • Willing to work in Glenmarie, Shah Alam.
  • Willing to work 6 days a week (Monday to Saturday).

Job Benifits

  • Meals (lunch & tea break) are provided
  • Incentive package for confirmed staff
  • Uniform is provided
  • External & internal training is provided
  • Employee engagement activities (e.g. team buildings & etc.)
  • Festival celebration activities (e.g. Chinese New Year, Hari Raya, Deepavali & Christmas Party)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Automotive Industry
Employment Type:
Full time

About Company

NSS Group

Job ID: 69577787

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Last Updated: 21-07-2025 04:24:21 AM
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