Customer Onboarding Specialist

Description

We are seeking a Customer Onboarding Specialist to join our team in Malaysia. The ideal candidate will be responsible for ensuring a seamless onboarding experience for our new customers, providing them with the necessary training and support to maximize their use of our products.

Responsibilities

• Develop and maintain onboarding documentation and resources for internal and external use. Meetings with Company customers to complete the onboarding documents;
• Verify Company customer beneficial owners through relevant identification documents;
• Obtain copies of Company customer's legal documentation; and
• Complete an onsite office verification of Company customer's business location.
• Key requirement that contractor is ok to travel regularly within Klang valley and outside to other states.

Skills and Qualifications

• 2-3 years of experience in customer service, customer success, or a related field.
• Strong communication and interpersonal skills, with the ability to engage effectively with customers.
• Proficiency in CRM software and onboarding tools.
• Ability to work independently and manage multiple onboarding projects simultaneously.
• Problem-solving skills with a proactive attitude towards resolving customer issues.
• Fluency in English and any other relevant language.