Detailed Responsibilities
Customer Relationship & Communication
- Act as the primary focal point of communication for all assigned projects.
- Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
- Respond promptly to customer inquiries and complaints to maximize satisfaction.
- Present information effectively to both internal and external executive management.
Project & Operations Coordination
- Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
- Monitor all project phases via detailed reports and maintain transparent communication with the client.
- Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
- Coordinate with the CFT to ensure compliance with agreed targets (Quality, Testing, Materials, and Processes).
Financial & Contract Management
- Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).
- Manage scope creep to maintain quoted financial performance.
- Approve changes to standard costs, update sales prices, and claim raw material premiums or Purchase Price Variance (PPV) when applicable.
- Monitor, report, and troubleshoot Accounts Receivables (AR).
- Implement and review cost-reduction and localization programs with the customer.
Requirements
Education: Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
Experience: 3 to 6 years of working experience in program management in a related environment (EMS/Manufacturing preferred).
Technical Skills:
- Working knowledge of SAP is preferred.
- Ability to read and analyze technical operations, supply chain, and financial reports.
- Strong ability to forecast revenue and control costs.
Soft Skills:
- Excellent interpersonal skills and a people-oriented personality.
- Numerically inclined with strong logical thinking and business acumen.
- Ability to work independently under pressure to meet tight deadlines.
