You know all of the projects progress like the back of your hand, and you are constantly driving the project through internal traffic. To achieve clear understanding between customers and internal teams, you will be the reliable liaison to facilitate this two-way communication.
In addition to managing customers expectation and satisfaction, you will sometime travel locally and internationally to meet customers on site. You will have a good working relationship with the Sales team and other cross-functional departments to carry out projects and drive related issues to closure.
Since you will spend most of your waking hours with us, we hope that your time is well-spent. In Aemulus, we embrace new ideas and way of work. We are good at cracking a few jokes and laugh over tea. We work smart, support each other, and celebrate together.
Most importantly, you are not just a part of the chain of process, and you can direct the flow and make a difference!
As a Customer Program Manager, key responsibilities as below:
- Act as the primary point of contact for customers; manage escalations, resolve issues promptly, and ensure high customer satisfaction.
- Build and maintain long-term customer relationships by understanding business needs, priorities, and growth opportunities, ensuring alignment with company objectives.
- Develop and maintain executive program dashboards, monitor project progress, and provide regular status updates to customers.
- Adapt swiftly to changes in project plans while maintaining seamless project progression.
- Lead the Customer Program Manager (CPM) team to ensure effective communication and alignment with customer requirements.
- Coordinate customer and internal team reviews, managing communication, requirements, and documentation.
- Provide coaching, mentoring, and guidance to CPM team members.
- Drive cross-functional collaboration across Application Engineering, R&D, Operations, Supply Chain, and QA.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Manage customer orders and change requests in ERP systems.
- Travel as needed to support program execution and customer engagement.
Requirements:
- Candidates must possess at least Bachelor's Degree in Electronics Engineering, Business Administration, Marketing or related fields
- For Lead/ Manager position: Minimum 5 years of experiences in program management or related areas
- For Advanced position: Minimum 3 years of experience in program management or related areas
- Good writing and communication skills
- Highly organized and result-oriented
- Proven ability to adapt to sudden changes and solve complex problems
- Experienced working with customers, proactive, and resourceful
- Experience with international customer management is a plus
- Candidates should be Malaysian Citizens
