Job Purpose
Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies
Key Tasks
- Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Draft and ensure implementation of operational plans, measures and budgets
- Ensure efficient management of the flow of goods and information across a customer's global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
- Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
- Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
- Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
- Ensure coordination with specialists from various logistics operations to guarantee integrated, cost
- and time-efficient logistics processes
- Analyze, research and develop improved operational techniques for value-added services
- Seek opportunities and lead their implementation to drive extension of operational services
- Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
- Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
- Collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements
- Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Stakeholders
- Influence others outside of own job area regarding policies, practices and procedures
- Develop strong, trusting relationships with business leaders across DHL
- Cooperate with and coordinate 3rd parties e.g. external service providers
- Advise customers and key stakeholders on processes, systems and tools
Management Responsibility
- Manage experienced professionals who exercise latitude and independence in assignments
