About the Role
We are seeking a results-driven Customer Program Manager to lead customer programs from initiation to fulfilment. This role serves as the key interface between customers and internal teams, ensuring smooth execution, strong relationships, and on-time delivery in a fast-paced semiconductor environment.
Key Responsibilities
- Act as the main point of contact for customers and build strong relationships
- Understand customer needs and drive program success
- Manage end-to-end programs to ensure timely delivery and commitment alignment including FG shipment, RMA handling and spot-buy activities.
- Collaborate with cross-functional teams to meet OTD, inventory management, operation revenue and quality targets
- Oversee daily operations and work closely with the production planner, including order fulfilment and shipments
- Analyse demand forecasts vs production capacity, identify risks, and resolve supply constraints.
- Strategically load all customer demands into system.
- Track milestones, resolve issues, and ensure on-time project completion
- Monitor on SCM performance and material readiness (CTB)
- Prepare quotation and ensure customer satisfied and accept the quote.
- Prepare reports and presentations for stakeholders
- Manage backlog priorities and adapt to changing customer needs
- Identify opportunities for improvement and business growth
Requirements
- Degree in Operation Management / Engineering / Planning related field
- Total 8 to 10 years of relevant experience with 5+ years in semiconductor
- Strong stakeholder management and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Excellent communication and presentation skills
- Proficiency in Excel, PowerPoint, and reporting tools (macros preferred)
- Knowledge of SAP and MRP is advantageous
- PMP certification is a plus
