Job Description:
- Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
- Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
- Coordinate and support internal operational processes and activities related to quality assurance and quality control.
- Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
- Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
- Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
- Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
- Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
- Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.
Education
- Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.
Working Experience
- Minimum 3–5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.
- Experience in handling customer quality matters and leading QA/QC activities.
- Knowledge and exposure to ISO 9001 quality management systems.
- Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.
- Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.
Knowledge, Skills & Abilities
- Strong communication and interpersonal skills with the ability to interface effectively with internal and external stakeholders.
- Good problem-solving and analytical skills.
- Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint.
- Ability to work independently and collaboratively in a team environment.
- Good written and verbal communication skills in English.
- Strong teamwork, coordination, and customer management skills.
