Responsibilities
- Serve as the primary point of contact for members and non members at DXN Cyberville.
- Address inquiries about DXN's facilities, events, products, and promotions held by company.
- Facilitate tours and provide detailed information about DXN Cyberville facilities and services.
- Manage and resolve customer issues or escalate complex cases to the appropriate departments.
- Maintain accurate and organized records of customer interactions, feedback, and follow-ups.
- Collaborate with internal departments to ensure smooth execution of events and seamless service delivery.
Requirements
- Diploma or degree in Hospitality or Business Administration or Communications, or any related field.
- A minimum of 1 year of experience in customer service or hospitality.
- Proficiency in English and Malay additional languages, particularly Mandarin or Tamil, are an advantage.
- Excellent interpersonal and communication skills to engage with diverse audiences.
- Strong organizational and multitasking abilities in a dynamic environment.
- Familiarity with event coordination and hospitality services.
- Confidence and the ability to speak effectively in front of an audience is an added advantage, especially for roles involving events or in house training.
- Knowledge of DXN's product range and operational processes is preferred.
- High level of professionalism and a positive attitude in dealing with customers and colleagues.
