Role Overview:
As Customer Relations Specialist, you will serve as the primary point of contact for our VIP members and corporate clients - answering inquiries, resolving issues timely, and nurturing relationships to promote loyalty to The Chamber. This role provides account support through in-store events and promotions to drive loyalty.
Main Responsibilities:
- Manage and coordinate relationships with VIP, Silver+ members and corporate accounts across phone, email, and chat channels.
- Support execution of member-exclusive events including tastings, new product launches etc.
- Coordinate with marketing team on targeted loyalty campaigns and promotions
- Track member preferences and activity to identify retention opportunities
- Capture member feedback and suggestions to improve engagement
- Keep updated on new products, services and offerings to inform members
- Coordinate logistics for member hosted events at The Private Chamber lounge
- Assist Trade channel team with acquiring and servicing key on-premise corporate partners
- Coordinate with the Marketing team on targeted promotions and loyalty campaigns
- Prospect potential new high-end clientele, referral partners ,nd B2B accounts
- Arrange introductory meetings to present The Chamber's unique value proposition
- Address member inquiries, feedback, and issues in a timely manner
- Analyze member data and activity to identify retention opportunities
- Provide reports on key member metrics and insights
- Stay updated on new products, services, and offerings to inform member
Skills Required:
- Proven ability to prospect and close sales with high-end clients
- Friendly, patient demeanor with sharp listening ability
- Strong organizational skills and sharp attention to detail
- Creative mindset with appreciation for premium offerings
- Exceptional communication and presentation skills
- The solution-oriented contributor who enhances refined experiences
- Experience planning and promoting selective tasting events
- Experience with CRM platforms and loyalty programs
- Availability to work weekends and evenings routinely
- Passion for providing exceptional service and building rapport
- Knowledge of wines, spirits and the evolving industry
