Customer Relations and Course Administration Specialist

About Us:

Straits Interactive delivers sustainable data governance solutions that help organisations create trust in today's data-driven and intelligent world. As trusted advisors to SMEs, MNCs and data protection authorities in the region, we provide comprehensive capability-as-a-service to empower organisations in their governance and digital transformation with AI-driven training, adaptive solutions, and expert guidance to achieve operational excellence and sustainable growth.

We enable these competencies by partnering with top universities in the region and international certification bodies to provide advanced diplomas, degrees, and certification courses.

Job description:

We are seeking an experienced Customer Relations and Course Administration Specialist to join the team in our Malaysia office. In this role, you will be responsible for administering, managing, scheduling, and processing training-related programmes both in-person as well as hybrid e-learning courses. You will work closely with our local counterparts and other stakeholders to ensure that our training programmes are delivered to the highest standard, meet the needs of our learners, and align with our overall business goals. Additionally, this position requires you to provide support during training classes as needed, ensuring seamless delivery and participant satisfaction.

Job responsibilities:

• Administer, manage, schedule, and process training-related programmes for all Malaysia classes, as well as our e-learning and online courses.
• Help prepare for and project manage classes, and provide support to trainers during training.
• Administer registration and track attendance of participants.
• Distribute materials to learners, collate budgetary and financial information in relation to the organisation's products and services.
• Support external funding application process.
• Collaborate with the IT department to resolve technical problems efficiently.
• Communicate with relevant stakeholders, including participants and trainers.
• Collect feedback and evaluation.
• Generate reports related to course enrolment, student performance, and customer service metrics.
• Respond to customer inquiries promptly and professionally via email, chat, and phone.
• Address customer concerns, resolve issues, and provide timely solutions to ensure a high level of satisfaction.
• Maintain records of customer interactions, inquiries, and resolutions in a structured manner.

Key Requirements:

• Bachelor's degree/ Diploma in education, training, administration or a related field.
• 2+ years of experience in sales/ education/ training industry / course management is an added advantage
• Experience with HRDC funding applications preferable.
• Strong project management skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite.
• Location: Malaysia (hybrid working arrangement)