Duties & Responsibilities :
- Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services which is improved and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Processing orders, forms, applications, and requests
- Accurate data entry
- Communicating and coordinating with colleagues as necessary
- Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
- To carry out other responsibilities that may be assigned by the Management
Requirements:
- Minimum SPM/Certificate/Diploma/Degree
- A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
- Able to speak and write fluently in Bahasa Malaysia, English and Mandarin
- Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer
- Computer literate
- Skills & Knowledge required:
- Customer-service oriented and able to maintain good customer relationship
- A good telephone etiquette
- Accuracy and attention to details
- Working location is at Jalan Kepong
