About the Role
We have an established customer base in Malaysia and require a dedicated local resource to
manage customer relationships, support renewals, generate referrals and identify growth
opportunities.
The objective of this role is to protect and grow our existing recurring revenue in Malaysia.
Key Responsibilities
•Act as the primary relationship manager for Link4's customers in Malaysia.
•Conduct regular customer meetings and check-ins.
•Build and maintain strong relationships with customers and key stakeholders.
•Support customer retention, renewals, and overall customer satisfaction.
•Identify upsell opportunities within existing customer accounts, including training,
consulting and professional services.
•Generate customer referrals and introductions.
Escalate customer concerns and coordinate with internal teams to ensure timely
resolution.
•Maintain regular communication with customers and provide feedback to
management.
•Represent Link4 at customer meetings and industry events when required.
•Prepare monthly customer activity and relationship reports.
Requirements
Qualifications & Requirements
• 2–5 years of experience in customer service, account management, client relations, business development, or a customer-facing role.
• 2–5 years of experience in customer service, account management, client relations, business development, or a customer-facing role.
• Strong verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Comfortable engaging with stakeholders at different levels within Link4.
• Professional presentation and communication skills.
• Strong organizational and time management skills.
• Self-motivated, proactive, and able to work independently.
• Willingness to travel within Malaysia for customer meetings when required.
• Capable of speaking Mandarin fluently
Must-Have
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