Customer Relationship Management Intern

About Us

Ematic Solutions is pioneering Southeast Asias AI Agency model, moving beyond a traditional digital agency to a company engineered for the AI age. Our mission is to infuse AI into everything we do, helping organizations build and optimize high-ROI digital ecosystems. We are a profitable, scalable business with a deep technical DNA and an AI-native workforce. Were looking for AI-savvy, forward-thinking individuals who are excited to shape the future of marketing with us.

What Sets Ematic Solutions CRM team apart

1. Unparalleled Platform Diversity: Ematic Solutions offers you access to an extensive array of international Martech platforms, specializing in B2C CRM tools. Our exclusive partnerships with leading platforms like Klaviyo, Iterable, Campaign Monitor, Mailjet, Mailchimp, OneSignal, Optimonk, and various Customer Data Platforms (CDP), provide you the tools to craft tailored solutions that meet each client&aposs unique needs, enhancing your adaptability and expertise.

2. Comprehensive Campaign Strategy Experience: Dive deep into the nuances of CRM communication across multiple channels such as email, push, SMS, and automation. You&aposll engage in continuous performance tracking and optimization, pushing campaigns beyond client expectations and refining your strategic skills.

3. Data-Driven Expertise: At the core of our strategies is our ability to transform data into actionable insights. You&aposll manage complex databases, leverage customer data for strategic decisions, and use analytics to forecast trends, keeping our clients ahead in a competitive landscape.

4. Holistic Marketing Integration: Learn how CRM connects with broader marketing efforts, including social media, performance marketing, and SEO. Through strategic collaboration, you&aposll see how different marketing components enhance the customer journey, offering you a comprehensive view of integrated marketing strategies.

What&aposs The Gig

In this role, youll be part of a lean, innovative, and profitable team thats engineered for the future of marketing. Youll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where youll learn, experiment, and grow as we embed AI into everything we do from strategy to execution.

Your Responsibilities Will Include:

• Campaign Management: Assist with the setup and monitoring of CRM campaigns, ensuring they adhere to timelines and quality standards.
• A/B Testing: Help prepare materials and collect data for A/B testing under close supervision, learning about its effects on campaign effectiveness.
• Data Management and Analysis: Support in gathering marketing data and participate in the basic analysis of campaign results. Help in preparing simple reports that contribute to campaign optimizations.
• Marketing Technologies Exploration: Assist in the review of existing CRM channels like email marketing, push notifications, in-app messages, and SMS. Participate in basic research on best practices and support the supervised integration of new technologies.
• Team Collaboration: Collaborate with CRM consultants and other team members, gaining insights into CRM management and day-to-day operations.
• Client interaction: Observe client meetings to gain a basic understanding of client management and communication.
• Cross-Channel Marketing Initiatives: Support more experienced team members in the development and implementation of cross-channel marketing tactics, learning about their planning and execution.

What were looking for

• Experience: Open to fresh graduates or final-year students in a relevant field who are available for a full-time internship.
• Skills: Good organizational and communication skills, attention to detail, and the ability to manage multiple tasks.
• Personal Attributes: Proactive, team-oriented individuals with a strong interest in CRM. Ideal candidates are eager to learn and apply CRM technologies and strategies to drive business success.
• Interest in and familiarity with AI tools (e.g., ChatGPT, Gemini) and a basic understanding of AI concepts such as LLMs, prompting, and AI agents. Youll have opportunities to apply these skills in real projects and grow your expertise with us.

What We Offer

• Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more
• Competitive pay with an attractive, long-term compensation model
• A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you.
• Work with a diverse team of smart people who are also fun after work.
• Opportunity to interact with colleagues from different countries and cultures.