A Day in Your Life at MKS:
As a Customer Relationships Specialist, you interact with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales service functions. In this role, you will report to the Customer Service Manager.
You Will Make an Impact By:
- Maintains direct contact with customers before and/or after the sale.
- Quotes prices, offers promotions and discounts were applicable.
- Develops customer communications regarding new laboratory or future customer needs to promote future sales.
- Works with various departments to meet sales goals.
- Focus of work may be in pre-sales, post-sales, or both.
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
- Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- May schedule field service repair calls.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
- May also have some contract administration responsibility, however it does not represent the majority of their work.
Skills You Bring:
- Bachelor's degree in Business Administrative or related field
- At least 5 years experiences in customer service field
- Good command of spoken and written communication skills Customer orientation with good service-minded attitude, ability to remain professional and courteous with customers at all times
- Ability to coordinate across functions and locations to ensure successful outcomes
- Self-motivated with high sense of urgency, resourcefulness and adaptability
- Effective time management skills including sequencing of own works with effective resource management
