Customer Returns Specialist

Customer Returns Specialist

This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers business goals.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Appliesbasic foundationof a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.Develops expertiseand practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

How you'll make your mark:

• Communicate with customers about the requirements of the return of leased assets
• Field questions from Customer relating to returns
• Issue asset list/shipment forms to customer on returns initiation
• Create CR (customer return) number for the return of assets
• Communicate and confirm with customers about pick up service fee
• Arrange pick up service for customers
• Assist returns reconciliation specialist with surplus queries if necessary
• Communicate operational process changes to customer
• Communicate with customer about missing and defect of returned assets
• Bill the customer for the missing and damage charges.
• Support total customer experience
• Support team and supporting roles as needed

About you:

• Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
• 1-3 years of experience in Customer Service
• Basic knowledge in the field of Customer Relations.
• Demonstrated verbal communication and customer service skills.
• Knowledge of Microsoft Office tools.
• Excel, Outlook
• Advanced English
• Communication skills, multitasking skills.
• Demonstrated writing/correspondence skills.

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity + 6 more

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia

#operations

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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