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Teleperformance Malaysia Sdn Bhd

Customer Service Advisor- Taiwanese speaking (Bangkok)

Teleperformance Malaysia Sdn Bhd
George Town
2-3 Years

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

Overview

We are seeking aTaiwanese-speaking Customer Service Representativeto provide outstanding support to our customers throughemail, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.


Requirements:

  • Bachelor's degree holder is required
  • Minimum 2 years of working experience is a Must
  • Fluent in Taiwanese Mandarin(spoken and written)
  • Good command of English for internal communication
  • Previous experience in customer service, call center, or similar roles preferred
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficient with computer systems and CRM tools is a plus


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries viaemail and live chat
  • Conductoutbound callsto follow up on customer issues, provide information, or gather feedback
  • Identify customer needs and offer appropriate solutions or alternatives
  • Maintain accurate records of interactions and transactions in the system
  • Escalate complex issues to the appropriate departments when necessary
  • Meet performance targets related to response time, customer satisfaction, and quality metrics
  • Contribute to continuous improvement by providing customer feedback and suggestions

Spotlight
  • Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Course reimbursements, Professional degree assistance, Performance bonus, Health & insurance, Health insurance, Mental health wellbeing

Bachelors/ Degree

More Info

Job Type:
Permanent Job
Industry:
Call Center
Role:
Customer Service/Tech Support
Function:
Manufacturing/Engineering/R&D
Employment Type:
Full time
Open to candidates from:
Taiwanese

About Company

Teleperformance Malaysia Sdn Bhd

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the worlds most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

TP Thailand, based in Bangkok, supports more than 10 global markets in 17 languages. With BOI certification and a flexible work model, the site promotes inclusivity, continuous learning, and career growth.

Both countries reflect TPs culture of innovation, diversity, and development. This is where people grow, thrive, and succeed together through #MoreTogether.

At TP, you join a community that values growth, inclusion, and innovation. We offer meaningful careers supporting global brands, with a strong focus on development, teamwork, and well-being.

Our multilingual teams thrive in a diverse, collaborative culture with access to award-winning training, internal career paths, and flexible work options.

Be part of something greater as we grow and achieve more together through #MoreTogether.

Job ID: 120774769

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Last Updated: 28-11-2025 08:44:08 AM
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