customer Service Agent

Job Description: Customer Service Executive

Position Overview

We are seeking a Customer Service Executive with prior experience in Banking, Ecommerce, Fintech, Insurance The ideal candidate will be responsible for handling customer queries, providing solutions, This role requires strong communication skills, problem-solving abilities.

Key Responsibilities

Banking

- Customer Interaction: Handle inbound and outbound calls, emails, and in-person queries related to banking services

- Account Services: Assist customers with account opening, KYC updates, deposits, withdrawals, and loan applications.

- Issue Resolution: Address complaints, resolve service issues, and escalate complex cases to relevant departments.

- Product Knowledge: Provide accurate information about banking products such as savings accounts, credit cards, loans, and digital banking.

- interactions.

E-commerce

Respond to customer inquiries via phone, email, live chat, and social media.

Handle customer concerns related to orders, shipping, tracking, returns, refunds, exchanges, and payments.

Fintech

Respond to customer inquiries via phone, email, chat, and ticketing systems.

Assist customers with account setup, onboarding, and KYC verification processes.

Handle payment, transaction, wallet, card, and banking-related queries.

Investigate and resolve transaction failures, payment disputes, and account issues.

Educate customers on FinTech products, services, and platform features.

Escalate complex issues to relevant internal teams and ensure timely resolution.

Required Skills & Qualifications

- Bachelor's degree (preferably in Commerce, Finance, or Business Administration).

- 2–4 years of customer service experience in banking/financial services.

- Strong knowledge of retail banking products and processes.

- Excellent communication skills (verbal and written).

- Ability to handle pressure and resolve conflicts professionally.

- Proficiency in MS Office and banking software applications.

- Strong problem-solving and interpersonal skills.

Preferred Attributes

- Experience in handling high-net-worth customers.

- Knowledge of digital banking platforms and fintech solutions.

- Multilingual abilities (regional languages + English).

- Certification in customer service or banking operations.

Compensation & Benefits

- Competitive salary based on experience.

- Performance-based incentives.

- Health insurance and retirement benefits.

- Opportunities for career growth within the banking sector.