Customer Service Agent-English Speaking

Description

We are seeking a motivated Customer Service Agent to join our team in Southeast Asia. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. As a Customer Service Agent, you will be the first point of contact for our customers, providing them with the support and information they need.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain a positive attitude and foster strong customer relationships.
• Document customer interactions and feedback accurately.
• Collaborate with team members and other departments to improve customer experience.
• Stay updated on product knowledge and company policies.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in using customer service software and tools.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-centric mindset with a passion for helping others.
• Basic computer skills and familiarity with Microsoft Office Suite.