Life at the Showroom Frontline
Fast, dynamic, and customer-driven. You'll convert walk-ins into sales, reassure customers with clear answers, and keep orders moving smoothly from purchase to delivery.
Between closing sales and managing enquiries, you're the key link that turns interest into trustand trust into happy customers.
Fast-paced, customer-focused, and supportive. You'll work with a tight-knit showroom and operations team who have each other's backs, move quickly, and care deeply about delivering great service. Together, you'll turn enquiries into sales and sales into happy, confident customers.
ROLE PURPOSE
A hands-on showroom and customer operations role focused on converting showroom visits into confirmed orders while ensuring a seamless experience from enquiry to delivery and after-sales support. This role plays a critical part in driving sales, managing customer communication, and coordinating fulfilment.
KEY RESPONSIBILITIES
- Attend to showroom walk-ins and actively drive sales conversion.
- Handle customer enquiries in the showroom, via WhatsApp, email, and phone.
- Provide accurate product information, pricing, and delivery timelines.
- Manage sales orders, Purchase Orders, delivery documents, and invoicing support.
- Coordinate delivery schedules with warehouse and field service teams.
- Track Made-to-Order (MTO) orders from confirmation through production and delivery.
- Maintain accurate records of showroom stock, samples, ready stock, and MTO orders.
- Support product quality checks and flag discrepancies promptly.
- Manage after-sales cases including repairs, replacements, and defects.
- Support daily operations administration and coordination tasks.
KEY KPIs
- Showroom sales conversion and customer experience
- Accuracy and timeliness of documentation
- Customer response time and issue resolution speed
- Delivery and service coordination accuracy
DESIRED SKILLS & EXPERIENCE
- Diploma or equivalent experience in customer service, operations, retail, or hospitality.
- Minimum 12 years of experience in a customer-facing or coordination role, preferably in a showroom, retail, logistics, or service environment.
- Comfortable engaging customers both in-person and via WhatsApp, email, and phone.
- Basic understanding of sales processes (quotation, order confirmation, follow-up).
- Experience handling delivery scheduling, service coordination, or order tracking is an advantage.
- Able to manage multiple tasks and priorities in a fast-paced environment.
- Familiar with basic documentation processes such as delivery orders, service forms, and trackers.
- Proficient in Google Workspace or Microsoft Office (Sheets/Excel, Docs, Email, WhatsApp Business).
At Furniture & Choice, we bring over 20 years of British design heritage into modern homes in Malaysia. Known for our craftsmanship, quality, and thoughtful design, we combine timeless British aesthetics with contemporary living needs. As an established brand expanding its horizons in Malaysia, we're on an exciting journey to shape inspiring spaces, elevate everyday living, and build a brand that people genuinely love and trust.
