Job Description
Summary:
The Customer Service Associate will support customer experience through inbound and outbound approaches. Individual will also support the company's processes through professional communications, both to and from customers, on behalf of OnProcess Technology's clients. As a result of customer contact, the Customer Service Associate updates the Company database with all appropriate information. The Customer Service Associate supports all quality assurance efforts and Program criteria as well as wide usage of high-level tools and systems
Responsibilities:
Handle support/service escalations to/from clients
Transfer calls to the Tier 2 department
Will track and report system issues as needed
Stay current with system information, changes and updates
Comply with service level agreements
Support and help on Process documentation
Comply with the assigned schedule to cover the hours of operation
Comply with the account KPIs
Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Qualifications:
1-year Inbound and Outbound customer service experience preferred
Fresh graduates are welcome to apply
Willing to work under pressure
Strong language proficiency in Korean and English.
High attention to detail and ability to follow SLA and escalation processes
Strong communication and interpersonal skills.
Results-driver with action orientation.
