- Job Title: Customer Service (Hongkong market)
- Type: Remote
- Budget: MYR 3,500 – 4,000 per month (Excluding EPF, Tax, Socso)
- Note: Cantonese speaking and targeting candidates with customer service experience
- Public holiday: Hongkong Public holiday
Job Summary
We are looking for a Customer Service Executive to support the Hong Kong market by delivering excellent customer service and ensuring a smooth customer experience. The role requires handling customer inquiries, resolving issues, and working closely with internal teams while following the Hong Kong public holiday schedule
Responsibilities
- Handle customer inquiries via phone, email, live chat, and online platforms
- Resolve customer issues and complaints in a timely and professional manner
- Process customer orders, returns, and after-sales requests
- Coordinate with internal teams to ensure prompt issue resolution
- Maintain accurate customer records and prepare basic service reports
- Support daily customer service operations and process improvements
Requirement
- Diploma or Bachelor's degree in any discipline
- 1–2 years of customer service experience (fresh graduates are welcome to apply)
- Good command of Cantonese and English
- Strong communication, problem-solving, and interpersonal skills
- Customer-oriented, detail-minded, and able to work independently
- Willing to work according to the Hong Kong public holiday calendar
