As a customer service representative, you will identify and address customers uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre's high level of accessibility. Working as a team ensuring that customers service level is met.
Job Responsibilities:
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client's feedback and complaints in a professional manner
- Perform post-case administration for future reference
Job Requirements:
- Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 years of experience in customer service in a contact centre
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Location will be based in Kuala Lumpur - Malaysia
- Willing to work on 24/7 rotational shift schedule
- Mandarin speaking is an advantage - as you will be dealing with Chinese callers.
