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1. Handle customer enquiries, receive and process orders, ensuring accuracy in order entry and fulfillment.
2. Check availability of raw materials, initiate procurement of required raw materials as appropriate.
3. Monitor order status and keep customers informed of any changes to delivery schedules address and resolve customers complaints promptly.
4. Coordinate with the production and logistics teams to ensure timely deliveries.
5. Prepare regular reports on customer service activities and ensure that customers are invoiced after all the documentations, e.g. delivery orders, are completed
Job ID: 148851945
Skills:
customer communication , Microsoft Office, Problem Solving, Customer Support Relationship, Email, Customer Service, Work Order Management, Service Planning, Data Entry, Customer Support, Equipment Maintenance, Job Scheduling, Service Request monitoring
Skills:
Microsoft Office, Team Spirit, key performance indicators, Ability To Work Under Pressure, Housekeeping, Inventory Accuracy, Customer Service, Liaise with warehouse personnel, Customer Retention, Shipping Documentation
Skills:
Outlook, Excel, Word, Microsoft Office Applications
Skills:
Microsoft Office, Administration, Communication Skills, Time Management, Customer Service, Adaptability, Event Planning, Customer Satisfaction, Team Player, Attention To Detail, Invoicing
Skills:
Microsoft Office, Excel, Word
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