Customer Service Engineer (RMA & Failure Analysis) / Penang, Malaysia

- required immediately, permanent -

Your tasks:

• Perform failure analysis and root cause investigation on returned congatec products
• Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
• Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair
• Create failure reports, corrective action reports (CAR) and 8D reports for customers
• Act as technical interface to customers for RMA-related topics
• Provide technical support and communication regarding failures, analysis results and solutions
• Manage the end-to-end RMA process, including Clarification of returned material with customers, creation and assignment of RMA numbers in ERP system and coordination of incoming and outgoing shipments
• Support continuous product improvement by feeding back failure data to engineering teams
• Collect and analyze failure data (error codes, root causes, corrective actions)
• Support the implementation and improvement of customer service and repair processes
• Maintain laboratory equipment and test infrastructure
• Contribute to ERP and tool improvements for service and RMA handling

Your profile:

• Bachelor's degree in Electrical/Electronic Engineering or related field
• 2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment
• Solid understanding of electronic circuits and components
• Ability to read and interpret schematics and PCB layouts
• Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.)
• Knowledge of failure mechanisms in electronic components and systems
• Experience with debugging and repair of embedded systems (x86/ARM is a plus)
• Experience in customer communication and technical reporting
• Familiarity with RMA processes and ERP systems (e.g. SAP)
• Structured approach to problem solving and root cause analysis
• Strong customer-oriented mindset
• Strong analytical and troubleshooting skills
• Good communication skills in English (spoken and written)

Become part of our successful team!

We look forward to receiving your complete application.