- required immediately, permanent -
Your tasks:
- Perform failure analysis and root cause investigation on returned congatec products
- Reproduce failures and repair of failing electronic products, especially Printed Circuit Board Assemblies (PCBA)
- Use laboratory equipment (e.g. oscilloscope, microscopy, soldering stations) for detailed analysis and repair
- Create failure reports, corrective action reports (CAR) and 8D reports for customers
- Act as technical interface to customers for RMA-related topics
- Provide technical support and communication regarding failures, analysis results and solutions
- Manage the end-to-end RMA process, including Clarification of returned material with customers, creation and assignment of RMA numbers in ERP system and coordination of incoming and outgoing shipments
- Support continuous product improvement by feeding back failure data to engineering teams
- Collect and analyze failure data (error codes, root causes, corrective actions)
- Support the implementation and improvement of customer service and repair processes
- Maintain laboratory equipment and test infrastructure
- Contribute to ERP and tool improvements for service and RMA handling
Your profile:
- Bachelor's degree in Electrical/Electronic Engineering or related field
- 2–5 years of experience in failure analysis, repair, or customer service engineering in electronics or EMS environment
- Solid understanding of electronic circuits and components
- Ability to read and interpret schematics and PCB layouts
- Hands-on experience with laboratory equipment (oscilloscope, multimeter, solder stations, etc.)
- Knowledge of failure mechanisms in electronic components and systems
- Experience with debugging and repair of embedded systems (x86/ARM is a plus)
- Experience in customer communication and technical reporting
- Familiarity with RMA processes and ERP systems (e.g. SAP)
- Structured approach to problem solving and root cause analysis
- Strong customer-oriented mindset
- Strong analytical and troubleshooting skills
- Good communication skills in English (spoken and written)
Become part of our successful team!
We look forward to receiving your complete application.
