24/7 Rotational Shift
In-house Customer Service (Travel & Hotel Industry)
Job Responsibilities
- Handle high level complaints, and various customer escalations.
- Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism
- Act as the final escalation person to handle all the complex escalation cases.
- Ensure all complaint cases and escalation tasks are diligently and promptly followed up.
- Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination.
- Accurately document interactions.
Job Requirements
- Possesses SPM and above
- Proficient in English
- Able to commit 24/7 rotational shift & fully onsite position
- At least 1 year of related experiences handling calls, emails, live chat.
