Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.
Were searching for a Customer Service Executive to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. Youll play an integral part of delivering our ambition: a world where medicine is global by design. Our current opportunity is for 12 month fixed term contract (maternity leave cover).
Day to day, this role will see you provide superior service to our customers by answering enquiries, processing orders, addressing service needs and complaints as well as the procurement of quality products to meet customer needs and service standards. Youll work closely with our Customer Service, Purchasing, Warehouse, and Quality teams, as well as local Finance staff to ensure the highest standard of service to customers and suppliers.
On a day to day basis, this role will see you:
Respond to customer telephone enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
Process orders in a timely manner
Support sourcing and procurement activities for requests
Assist with stock for our orders and pick/pack orders as required
Liaise with freight forwarders for updates on in- and out- bound stock
Maintain temperature monitoring for our warehouse
Requirements
To be successful for this position, you'll need:
Excellent written and verbal English communication skills
Completion of secondary education, diploma or tertiary qualifications preferred
Demonstrated experience in a customer service environment
Strong attention to detail
Excellent time management ability
Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
Motivated and adaptable, with a proactive approach to problem solving
Excellent team player, with a positive approach to work
Willing and able to work from our offices at least 3 days per week in 40150
Benefits
In return, we we can offer you:
Competitive monthly salary
13th month bonus
Performance bonus
20 days annual leave
Ongoing professional development
Hybrid Working arrangements
Join a successful global company with growing presence whose mission is to accelerate access to medicines for patients in every part of the globe.
