Monday - Friday (9AM - 6PM)
Salary : RM4000 Per month
Location : Luxor Tech Centre, Kota Damansara
Job purpose:
We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
RESPONSIBILITIES:
- Support Outdoor Sales team on quotation generation, sets up appointments with potential customers.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
- Identify risks associated with different approaches of business process change in order fulfilment processes.
- Implement business process improvement solutions to achieve effectiveness in customer service operations.
- Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers enquiries such as delivery schedules, quotations etc. promptly.
- Resolve customer complaints by being the focal person in driving for solutions.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
- Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
- Ensure internal and external customers are serviced promptly, respectfully and accurately.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
- Support Reporting Manager and management on monthly report submission preparation
REQUIREMENTS:
- Diploma/Degree in any discipline with at least 2 years in indoor sales experience.
- Proficient in Microsoft office application especially in MS Excel and MS Words
- Customer-oriented with a pleasant personality.
- Good communication, analytical and problem-solving skills.
- Fluent in English in both written and spoken.
- Pleasant personality with initiative and customer-oriented.
- Disciplined, hardworking and able to perform under pressure.
- Detail oriented, resourceful and ability to work independently.
