Location: KL Sentral, Kuala Lumpur
Working Arrangement: Fully On-site
Industry: Global Medical Device / International Trade Operations
A global multinational organisation is expanding its regional operations hub in Malaysia and is looking for experienced professionals to join their international customer operations team. This is an excellent opportunity for candidates with experience in export coordination, logistics operations, customer service, or international trade documentation who are looking to grow into regional and global trade functions.
You will work closely with overseas customers, manufacturing facilities, freight forwarders, and internal stakeholders to support end-to-end shipment coordination and export operations across APAC and US markets.
Why Join
- Regional exposure supporting international markets
- Clear career progression into trade compliance & LC functions
- Opportunity to work with global stakeholders across multiple countries
- Structured MNC environment with strong operational processes
- Attractive salary package with shift allowance for US support team
- Convenient location at KL Sentral
Key Responsibilities
Customer Order & Shipment Coordination
- Process and manage customer orders through ERP/SAP systems
- Coordinate end-to-end shipment arrangements and delivery timelines
- Monitor shipment progress and provide updates to stakeholders
- Ensure smooth coordination between customers, factories, and logistics partners
Export Documentation
- Prepare export documentation including:
- Commercial invoices
- Packing lists
- Shipping documentation
- Bills of Lading support
- Ensure documentation accuracy and compliance with export requirements
Manufacturing & Logistics Coordination
- Liaise with manufacturing facilities regarding production schedules and shipment readiness
- Coordinate with freight forwarders and shipping partners for export arrangements
- Support issue escalation and shipment discrepancy resolution
Career Development Opportunities
Over time, candidates will gain exposure to:
- Letters of Credit (LC) processing
- Export compliance and trade documentation
- Banking coordination
- Regional export requirements across APAC, LATAM, and other international markets
Requirements
- Minimum 2 years of experience in:
- Export documentation
- Logistics coordination
- Customer service operations
- International shipping or supply chain support
- Experience handling export documents such as invoices, packing lists, and Bills of Lading
- Experience using SAP or ERP systems
- Strong coordination and stakeholder management skills
- Able to work in a fast-paced and structured operational environment
- Strong attention to detail and follow-up skills
Additional Information
APAC Support Team
- Standard working hours: Monday - Friday, 9am - 6pm
- Supporting APAC customers and regional operations
US Support Team
- Supporting US and LATAM customers
- Candidates must be open to odd/night shift working hours
- Shift allowance provided
If you are looking for a regional role with strong exposure to international trade operations, export coordination, and global customer support, we would love to speak with you.
