Customer Service Executive

About Us

Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.

In 2021, Apex joined the Kuehne+Nagel Group, strengthening our position as an industry-leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions—from raw material procurement to finished goods distribution—helping customers succeed globally.

Job Summary

We are looking for a Customer Service Executive to support daily operational and administrative activities, including data entry, coordination, documentation, and reporting. The role ensures smooth workflow between internal teams and external stakeholders while maintaining accuracy, timeliness, and compliance with company procedures.

Duties & Responsibilities

• Perform shipment data entry and updates into systems, ensuring accuracy and timeliness.

• Support shipment booking and coordination tasks as instructed by each branch offices.

• Prepare and issue invoices and billing documents, ensuring alignment with approved rate sheets& profit share reports.

• Generate regular reports (e.g., shipment tracking status & Uplifting report) and ad-hoc reports as required.

• Facilitate communication and coordination between Southeast Asia stations Customer Service teams and gateway operations (e.g., cross-border trucking, customs clearance, transshipment hubs).

• Support Southeast Asia stations Customer Service teams to ensure service quality, consistency, and smooth coordination across countries with compliance to the SOP.

• Liaise with branch offices across Southeast Asia to resolve documentation, billing, or operational discrepancies.

• Ensure compliance with company SOPs, trade regulations, and airfreight documentation standards.

• Escalate operational issues or irregularities to the Team Lead / Manager promptly.

• Support process improvement initiatives within the Shared Service Center to enhance accuracy, efficiency, and productivity.

• Perform other administrative and backend tasks as assigned.

Qualifications

• Diploma in Business Administration, Logistics, or related field, or equivalent work experience

• Minimum 1 year of experience in customer service or operations support

• Strong critical thinking, organizational, and interpersonal skills

• Detail-oriented with good judgement and accuracy in execution

• Proficient in basic MS Office applications