Customer Service Executive

About Us

Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.

In 2021, Apex joined the Kuehne+Nagel Group, strengthening our position as an industry-leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions—from raw material procurement to finished goods distribution—helping customers succeed globally.

Job Summary

We are seeking a Customer Service Executive to provide excellent customer support and operational coordination within our freight forwarding operations. The role is responsible for managing customer enquiries, monitoring shipment progress, coordinating with internal teams and external partners, and ensuring timely communication throughout the import and export shipment process. The successful candidate will play a key role in maintaining high service standards, improving customer satisfaction, and ensuring smooth shipment execution through accurate documentation, reporting, and effective stakeholder management.

Key Responsibilities

• Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
• Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
• Timely preparation of all required documentation during shipment arrangement.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyse customer feedback to improve the customer experience.
• Manage and coordinate with suppliers to ensure they are providing quality and stable services.
• Collaborate with internal teams to fulfill customer expectations.
• Prepare monthly reports for Management and ad-hoc reports as requested from time to time.
• Maintain a current profile of Ocean schedules and rates on bi-weekly basis.
• Maintain proper filing of all shipment correspondences/documentations and reports for audit purposes.
• May perform other duties as and when required.

Skills & Competencies:

• Min. Diploma in Logistics Management or equivalent
• Minimum 2-3 years in customer service in freight forwarding industry.
• Fresh graduates are encouraged to apply.
• Proficiency in both spoken and written Chinese will be an added advantage
• Both Import and Export Ocean Freight experience will be an advantage.
• Knowledge of Ocean Import/Export custom regulations and documents.
• Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.
• Must be a team player with good working attitude and behaviour.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional customer service and follow up skills.