Job Summary
We are seeking a proactive and customer-oriented Customer Service Executive (Cloud Services) to support our Multi-Cloud Team (Global) in Kuala Lumpur. The successful candidate will manage customer support operations for hybrid cloud services and ensure smooth day-to-day account servicing.
Key Responsibilities
- Provide customer support services for hybrid cloud business operations.
- Manage customer accounts throughout the full account lifecycle.
- Handle daily communication and coordination with downstream customers.
- Support payment collection, fund management, consumption tracking, and quota management.
- Maintain customer information and perform routine backend platform monitoring.
- Assist in ensuring operational efficiency and service quality.
Job Requirements
- Diploma or above in Business, IT, Cloud Computing, or related fields.
- 1–3 years of working experience in cloud computing, internet technology, customer service, or commercial support functions.
- Good communication and interpersonal skills.
- Positive work attitude with a strong team spirit.
- Detail-oriented, patient, and able to handle multiple tasks effectively.
- Proficiency in English and Chinese is a MUST to support regional clients and stakeholders.
- Candidates with cloud platform or SaaS operational experience will have an advantage.
- Applicants must be based in Kuala Lumpur / Malaysia.
- Only candidates with valid working rights may apply.
- The Company does not provide any form of employment pass, work visa, or work permit sponsorship for this position.
