Customer Service Executive

dikshatek malaysia

Malaysia, Kuala Lumpur

1-3 Years

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Posted 17 hours ago
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Job Description

Key Responsibilities

Respond and follow up on customer inquiries through live chat and email.
Provide product information to customers clearly and accurately.
Gather customer feedback and share suggestions with the superior to improve service processes and customer experience.
Maintain a positive, responsible, empathetic, and professional attitude to ensure high customer satisfaction.

Qualifications

Must-Haves:

SPM level or above.
Trilingual in English, Chinese, and Bahasa Melayu (verbal, written & reading).
Minimum 1 year of experience in any customer service role.
High stress tolerance and strong problem-solving skills.
Own PC/Laptop with the following specs:
8GB RAM or above
Intel Core i5 / AMD Ryzen 5 or higher
Internet speed of at least 80 Mbps

Nice-to-Haves

Preferred age range: 21–35 years old.
Proficiency in G Suite and Microsoft Office.

Additional Highlights

Permanently work-from-home position.
Flexible with rotational shifts
Available to work weekends and public holidays.
Rest days scheduled by the manager.

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Customer Service Executive

Location: Kuala Lumpur

Contract Details: Headhunt

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