Discover Your Potential, Let Evyap Grow With You, Let You Grow With Evyap!
With more than 3,000 employees and export business to more than 100 countries, EVYAP's success story started in a small atelier in Erzurum in 1927. Our trusted brands, including Duru, Arko Nem, Arko Men, Emotion, Blade, Activex, Evy Baby and Fax are loved worldwide. With facilities in Turkey, Egypt, and the world's largest oleo chemicals plant in Malaysia, we remain committed to innovation, sustainability, and creating value, all within a collaborative environment where our employees thrive. We believe in becoming stronger together with you. Every new beginning is an exciting journey filled with fresh ideas and opportunities. At Evyap, we share and respect, we are productive, responsible, and continuously improve ourselves. Here, you'll find a world where you can grow, leave your mark through diverse projects, and thrive both personally and professionally. Together, we'll grow and achieve greater success. Are you ready to embark on this journey with us
What You'll Be Doing
Leads the Customer Service and Production Planning & Scheduling functions end-to-end, ensuring customer orders are captured, planned, produced and delivered On Time In Full (OTIF) at target service levels, while optimising inventory, capacity and cost across the supply chain.
Planning & Scheduling
- Lead the preparation, execution and monitoring of daily / weekly / monthly production plans and detailed schedules in SAP (PP), based on demand forecasts, open orders and agreed frozen-zone rules.
- Plan and establish manufacturing sequences according to product characteristics, changeover optimisation, line capacity and material availability; authorise and release production/process orders with full material availability confirmed.
- Run the S&OE (Sales & Operations Execution) cycle and actively contribute to the monthly S&OP process: analyse demand plans versus supply capability, highlight gaps and drive consensus decisions.
- Monitor schedule adherence and re-plan proactively to manage unforeseen conditions (breakdowns, material shortages, urgent orders) while protecting committed delivery dates.
- Liaise with procurement on raw and packaging material requirements: trigger purchase requisitions, align material delivery schedules and ensure on-time material availability (SAP MM).
- Coordinate with cross-functional teams on BOM and master data requirements for new product introductions and product changes.
Customer Service & Order Management
- Lead end-to-end Sales & Delivery Order Management in SAP (SD): order creation, changes, returns and credit/debit processing across all product groups and intercompany flows.
- Monitor customer order placement against the sales forecast; provide order status visibility and align with the Sales team where orders deviate from forecast.
- Own customer complaint and claims management: investigate and resolve shipping issues including short-shipments, damages, mis-shipments and loss of goods, driving root-cause and corrective actions.
- Manage daily outbound execution: production output tracking, outbound delivery creation, shipment planning for firm orders and invoicing of completed shipments.
- Act as the key interface between customers, sales, production, logistics, credit/AR and finance to ensure efficient, cost-effective and complete order fulfilment.
- Prepare export documentation requirements with the logistics team and maintain SAP master data requests for new customers and routes.
Inventory & Stock Control
- Achieve finished goods and materials inventory targets set by the group; define and manage safety stocks, goods movements and stock accuracy.
- Drive slow-moving, obsolete and aging stock (SLOB) reviews and corrective action plans together with sales and finance.
- Ensure inventory data integrity in SAP through disciplined goods movement, cycle counting support and reconciliation with warehouse operations.
Performance, Reporting & Continuous Improvement
- Own and report key supply chain KPIs: OTIF / service level, schedule adherence, inventory coverage and order fulfilment lead time.
- Develop reporting and analysis tools (Advanced Excel, Power BI or equivalent) to monitor and improve customer service and planning performance.
- Deliver month-end closing reports to finance and management; lead weekly shipment plan reviews and daily plan-versus-actual follow-up.
- Identify and lead continuous improvement initiatives across the order-to-delivery and plan-to-produce processes.
People & Compliance
- Lead, coach and develop the Customer Service and Planning team: provide system and process training, handle escalations and build succession depth.
- Ensure all activities comply with the ESM Integrated Management System requirements (ISO 9001, FSSC 22000, ISO 22716, GMP+B2, RSPO, Halal, Kosher and GMP).
- Execute any other duties assigned by senior management.
Job Requirements
- Bachelor's degree in Supply Chain, Business Management, Engineering or equivalent.
- Minimum 3–4 years of experience in supply chain planning and/or customer service within FMCG.
- Hands-on SAP experience (R/3 ECC and/or S/4HANA) in SD, PP and MM modules is mandatory.
- Fluent in English; Bahasa Melayu and/or Mandarin is an added advantage.
