Customer Service Executive

Job Title: Customer Service Executive - Kuala Lumpur, Malaysia (Fully On-site)

Are you a client-focused professional with a strong foundation in customer support and business development Do you thrive in dynamic environments where initiative, relationship-building and strategic thinking are key

We're seeking a Client Service Executive to join our team in Kuala Lumpur, Malaysia, supporting a global client base in the fast-paced financial industry. Beyond support, you'll contribute to business growth by identifying new opportunities, negotiating with prospective clients, and expanding our presence in the region. You'll also collaborate on process improvements and compliance updates, helping us maintain operational excellence in a regulated environment. If you're proactive, client-driven and passionate about financial markets, we'd love to hear from you.

What You'll Be Doing

• Provide client support including technical, operational, and product-related queries.
• Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner.
• Client relationship management with new and existing global clients.
• Facilitate training courses.
• Providing assistance in implementing new procedures and processes.
• Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee.
• Strong negotiation skills and ability to close deals.
• Excellent networking skills.
• Work on own initiative, expand and generate business.

What You'll Bring to the Table

• A university degree in Finance/ Economics/ Banking is preferred.
• Previous experience in client service or sales within the financial sector.
• Ability to work under pressure.
• Basic knowledge of technical and fundamental analysis.
• Fluent in written and spoken English and Mandarin.
• Able to accept rotational shift or permanent night shift (Night shift allowance provided)
• Fresh graduates are encouraged to apply. Paid training will be provided.

Why You'll Love Being Part of Our Team

• Performance Rewards: Quarterly KPI Commission
• Birthday Leave: Paid birthday leave.
• Comprehensive Health Benefits: Hospitalization, dental, optical and outpatient Benefits.
• Join an Award-Winning Global Leader: Become a key player with an award-winning online trading brokerage.
• Rewarding Compensation: Benefit from a competitive base salary plus super and commission, reflecting your expertise and commitment while rewarding the value you bring to the team.

Apply now with your CV and a Cover Letter highlighting how your skills and experience hit the role requirements! We're eager to welcome talented, self-motivated professionals who are passionate about learning and committed to continuous improvement.

While we'll be shortlisting as soon as we can, you might hear from us over the next few weeks. We'll be in touch with shortlisted candidates.

To succeed in this role, you'll embody GO Market's values: Accountability, Collaboration, Commitment, Integrity, Quality and Evolve.

About GO Markets

GO Markets is a regulated CFD provider offering Forex, Shares, Indices, Commodities and more on the powerful MT4/MT5 platforms. Founded in 2006, we've grown into a leading and trusted global broker. Our culture - built on integrity, innovation, compliance, passion and teamwork - drives our success and shapes how we work. With a fast-paced, growth-driven environment and international reach, GO Markets offers ambitious professionals the opportunity to thrive.