Customer Service Executive

3-5 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Develop and implement customer service strategies aligned with the company objective to enhance overall customer experience.
Provide guidance, support, and coaching to team members.
Assist team members with complex / escalated customer inquiries and complaints.
Collaborate with other departments to resolve customer issues and improve overall customer experience.
Prepare regular reports and presentations for senior management, highlighting key achievements, challenges, and opportunities

Job Requirements

Minimum 3 years experiences in managing a team of customer-oriented operation manager.
Diploma / Bachelors Degree in Business Management or relevant discipline
Preferably working experience in Cooperate based is an advantage
Able to communicate and write proficiently in Mandarin is preferred
Team player who can work together with a big team.
Versatile and adaptive.
Strong Leadership skills.
Data-oriented, with advanced-level MS Excel knowledge.

Job Benefits