CUSTOMER SERVICE EXECUTIVE (KL BASED) - MANDARIN SPEAKING

Job Highlights

• Attractive remuneration and good benefits

Fun and dynamic working environment

• Outstanding career advancement opportunities

HYBRID MODE

• Job Description

To manage incoming calls and live chat from customers in relation to online products and services

• To deal directly with customers by phone, email, live chat, and social media.

Resolves product or service problems by clarifying the customer's complaint.

• Follow up to ensure that appropriate actions were taken regarding customers requests and identify and assess customers needs to achieve satisfaction.

Open and maintain customer accounts by recording & updating account information.

• Compile reports on overall customer satisfaction.

Build sustainable relationships of trust through open and interactive communication.

• Work with the customer service manager to ensure proper customer service is being delivered.

Must be able to READ & WRITE in Mandarin as part of works requirement.

• Candidates must based in Klang Valley.

Perform other related duties as required.

• Requirements:

FRESH GRADUATE is encouraged to apply.

• Required skills: Microsoft Office (Word, Excel, PowerPoint)

Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.

• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.

Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.

Willing to work on shifts including weekends and public holidays. Candidates must be based in KL / Klang Valley

• Other benefits:

A good amount of Annual Leave entitlement

• Entitled to various allowances. (medical, dental, optical, sports, personal wellness & etc.)

Shift Allowance (Night)

• WFH

Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.

• And many more

Salary range: RM2000 - RM4000 (depends on works experiences)

Job Type: Full-time

Pay: RM2,

• 00 - RM4,000.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Maternity leave

Opportunities for promotion

• Parental leave

Professional development

• Work from home

Schedule:

• Day shift

Holidays

• Night shift

Rotational shift

• Weekend jobs

Supplemental Pay:

• Performance bonus

Yearly bonus



Application Question(s):

• this is a MUST requirement due to work related matter. Candidate MUST be able to READ & WRITE in Mandarin. (Answer: YES / NO)

Are you willing to work in shifts required to work on weekend/public holiday/morning/night-are you able to commits (YES/NO)

Experience:

• Customer service: 1 year (Preferred)

Language:

* Mandarin (Required)