Description
We are seeking a motivated and customer-focused Customer Service Executive who is fluent in Mandarin to join our dynamic team in Ara Damansara. This role is ideal for freshers or entry-level candidates looking to start their careers in customer service.
Responsibilities
- Provide exceptional customer service to Mandarin-speaking clients via phone, email, and chat.
- Resolve customer inquiries and issues efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Assist in training new team members on customer service protocols.
- Gather customer feedback to help improve service offerings.
Skills and Qualifications
- Fluent in Mandarin (spoken and written) and proficient in English and Malay.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong organizational skills and a team-oriented mindset.
