Answer customer queries via phone, email, WhatsApp, and social media platforms promptly.
Provide accurate information about Umrah, Hajj, and travel packages offered by Nawwarah Travel.
Assist in Booking Procedures:
Help customers with their bookings, ensuring all details are recorded accurately.
Guide customers through the payment process and ensure receipts are issued correctly.
Customer Complaint Resolution:
Listen to customer complaints and work towards resolving their issues with a calm and professional approach.
Escalate unresolved complaints to senior team members when necessary.
Maintain Customer Records:
Update and maintain customer databases with current contact and booking information.
Ensure all interactions are logged for reference and follow-up.
Provide After-Sales Support:
Assist customers post-booking with inquiries about visas, documentation, and travel preparations.
Follow up with customers to ensure they are satisfied with Nawwarah Travel's services.
Support During Pilgrimage Preparation:
Help prepare customers for their Umrah and Hajj journeys by providing them with essential travel tips and required documentation.
Coordinate with the operations team to ensure customer travel requirements are met.
Feedback Collection:
Collect and log customer feedback to improve services.
Conduct customer satisfaction surveys after their trips.
Assist Senior Customer Service Team:
Support senior team members in managing high-volume inquiries during peak seasons.
Take part in team meetings and contribute to customer service improvement strategies.
Follow Company Guidelines:
Ensure all customer interactions align with Nawwarah Travels service standards and values.
Keep updated with new services, promotions, and changes to company policies.
Stay Informed:
Continuously update knowledge on Nawwarah Travels offerings, industry trends, and customer service best practices.
Job Requirements
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate, valid, and complete information by using the right methods and resources.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Assist customers with booking and managing their travel itineraries.
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with internal departments to ensure customer satisfaction.
Identify and assess customers needs to achieve high customer satisfaction.
Stay updated on Nawwarah Travels latest offers, packages, and services.
Assist in post-travel follow-ups to gather feedback and address any lingering concerns.
Support sales efforts by promoting relevant travel packages when necessary.
Applicants must with Diploma ou above.
Fresh graduate are welcome to apply.
Additional Requirements
Flexibility to work on weekends or holidays if necessary, especially during peak Umrah and Hajj seasons.
Familiarity with the Umrah and Hajj processes is a strong advantag
Job Benefits
Competitive Salary
A base salary aligned with industry standards for entry-level sales positions.rm1500 to rm3500 base on probation & performance.
Commission
Performance-based commission on sales from database, offering potential for high earning depending on the number of deals closed. rm150 to rm250 base on package and entry-level position.
Bonuses
Annual performance bonuses based on meeting or exceeding sales targets and KPIs. Start rm1000 to rm12000 .
Health Benefits
Medical card, and optical benefit to cover personal healthcare needs. rm366,000 coverage.
Paid Time Off (PTO)
Paid vacation days, public holidays, and sick leave. Worth rm2541 to rm5082 per year base on entry-level position and probation performance.
Training and Development
Opportunities for professional development, such as sales training, workshops, and mentorship programs base on probation performance. Worth rm100 and above.
Career Growth Opportunities
Clear career path for advancement within the sales department (e.g., promotion to Senior Sales Executive , Sales Manager or Senior Sales Manager roles). Up to rm1000 to rm5000 increment base on position and performance (KPIs).
Travel Allowances
Travel reimbursements or allowances for meeting with clients, attending industry events, or other work-related travel.
Flexible Working Hours
Some flexibility in working hours, especially if sales targets and KPIs are met.
Company Discounts
Discounts on company products or services for employees. 1% to 10% base on products.
Team Building Activities
Participation in company outings, team-building events, and social gatherings to promote a positive work environment.
Work-Life Balance
Depending on the company, some roles may offer remote work options or flexible schedules to support work-life balance.
