Customer Service Executive

Basic Function

Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic market segments.

• Responsibilities

• Segment Management

Has functional responsibility for all segments under Omya entities in Malaysia.

• Recommend potential segment improvements to management by collecting customer information and analyzing customer needs.

Provide accurate, valid and complete information for a specific segment internally and externally related to order

• Customer Pricing

Enter and maintain pricing and customer details in appropriate systems.

• Verify customer pricing and terms of sale and maintain SAP customer quotations, summary billing setup and rebates in SAP & Salesforce system.

• Order Management

Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.

• Complete and obtain Sales approval for product quality deviations.

Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.

• Customer Requests and Complaints

Take care of the most complex customer requests and complaints, and with all requests and complaints regarding a specific segment.

• Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.

• Qualification

Degree/ Professional Qualification.

• Minimum 5 years of prior experience in the areas of customer service, with the emphasis on manufacturing segment.

Excellent command of both oral and written local language, English and Mandarin are required.

• Good command of both oral and written additional language is beneficial.

Planning management - demand and supply

• High degree of customer focus.

Solid expert knowledge of a specific segment.

• Solid & professional communication skills both written and verbal.

Working knowledge of Salesforce & SAP preferred.

• Ability to develop rapport with customers, vendors & internal cross-functional department.

Job Type: Full-time

Pay: From RM6,

• 00 per month
  
  Benefits:
• Maternity leave

Opportunities for promotion

• Parental leave

Professional development
Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Yearly bonus

Language:

* Mandarin (Preferred)