Customer Service Executive
SUMMARY
We are looking for a dynamic Sales Engineer to drive business growth by combining technical expertise with a consultative sales approach. The role involves identifying new opportunities, managing client relationships, and promoting innovative solutions across residential, commercial, and hospitality sectors. The ideal candidate is passionate about technology-driven products and can effectively communicate technical concepts to architects, contractors, developers, and end-users.
KEY RESPONSIBILITIES
- Technical Consultation: Conduct in-depth product presentations and technical demonstrations to architects, interior designers, contractors, property developers, and end-customers. Provide expert guidance on product selection, specifications, and installation requirements.
- Client Relationship Management: Build and maintain long-term relationships with key accounts, ensuring high levels of customer satisfaction, repeat business, and referrals.
- Tender & Proposal Management: Prepare and submit detailed technical proposals, BOQ (Bill of Quantities), and commercial quotations. Respond to RFQs and RFPs in a timely and professional manner.
- Market Intelligence: Monitor competitor activities, market trends, and emerging technologies in the smart sanitary and bathroom solutions space. Provide timely feedback to the product and marketing teams.
- After-Sales Support: Coordinate with the technical support team to resolve post-sales issues, ensuring smooth installation, commissioning, and warranty claims management.
- Collaboration & Reporting: Work closely with the marketing, logistics, and product teams to align sales strategies. Maintain accurate records of sales activities, pipeline status, and forecasts using the company's CRM system.
- Product Training: Stay current with Rigel Technology's full product range, including IoT-enabled smart sanitary systems, sensor-activated fixtures, and water-saving technologies. Participate in internal and external product training sessions.
- Sales & Business Development: Identify, prospect, and develop new business opportunities across B2B and B2C channels. Achieve and exceed assigned monthly and annual sales targets.
Requirements
- Demonstrable track record of meeting or exceeding sales targets.
- Strong technical aptitude with the ability to understand and communicate complex product specifications clearly to both technical and non-technical audiences.
- Proficiency in preparing technical proposals, quotations, and BOQ documentation.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
- Valid driving license and willingness to travel extensively within assigned territory.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) experience with CRM software is an advantage.
Preferred Skills
Candidates who possess any of the following will have a distinct advantage:
- Smart Home & IoT Knowledge: Familiarity with IoT-enabled devices, smart home ecosystems, and app-integrated sanitary products (e.g., sensor taps, smart toilets, digital shower systems).
- Industry Network: Established relationships with architects, ID firms, M&E consultants, main contractors, and property developers in the local market.
- AutoCAD / BIM Literacy: Basic ability to interpret architectural drawings, plumbing layouts, or BIM models to support technical product specifications.
- Negotiation & Closing Skills: Demonstrated ability to handle objections, negotiate pricing, and close complex multi-stakeholder deals.
- Digital Marketing Awareness: Understanding of how digital tools, social media, and e-commerce channels complement a B2B sales strategy.
- Project Management: Ability to manage multiple active projects simultaneously, tracking timelines, deliverables, and customer expectations with minimal supervision.
- Self-Motivation & Resilience: A hunter mentality with high energy, persistence, and a positive attitude toward challenges in a competitive market environment.
