Customer Service Executive

1) Maintain and support sales records and all sales‑related matters

• Issue Customer Orders (CO) according to customers purchase orders and update the Production Department accordingly.
• Maintain active communication by promptly responding to emails and managing orders received through calls or emails.
• Support order fulfilment and keep customers informed of the expected delivery date, working closely with Production and Warehouse to ensure product availability.
• Monitor and follow up on the Customer Order Pending List.
• Collaborate with the Sales and Technical Support teams for sample requests or customer complaints.
• Liaise between Sales, Technical staff, and customers regarding sample delivery instructions.
• Update customers on revised or new product selling prices.
• Work with senior management to maintain accurate sales processing records for month‑end sales reporting.
• Monitor customers credit status using CTOS.
• Manage filing and documentation for Product Data Sheets and MSDS.
• Assist with administrative tasks when required

2) To comply with laws & regulations and ISO requirements as per Best Crete QEHS policy (Quality, Environment, Health & Safety policy)

COMPETENCY REQUIREMENT

Education Level: SPM

Working Experience: 1 Year

Special Knowledge / Skill

• Good command of English