Customer Service Executive - Thai Speaker

Company Description

Telecontinent Sdn Bhd, established in 2011, provides outsourcing and consultancy services with a specialization in contact center solutions. Located in Menara Tokio Marine Life in Kuala Lumpur, the company focuses on enhancing client communication while maintaining a personal touch. By integrating People, Process & Technology, Telecontinent creates value through exceptional customer management strategies. The company is committed to helping clients improve operational efficiency and optimize customer experiences.

Role Description

This is a full-time on-site role for a Customer Service Executive - Thai Speaker based in WP. Kuala Lumpur. The primary responsibilities include to assist customers with digital locks and security systems. This role involves handling product inquiries, troubleshooting, warranty matters, and providing technical support related to smart locks, access control, and biometric security solutions. You will be the main point of contact for customers experiencing issues such as fingerprint errors, password problems, installation-related malfunctions, and basic operational difficulties.

Key Responsibilities

Assist customers via call, email, and messaging channels regarding:

- Warranty enquiries

- Service requests

- Technical troubleshooting

- Product usage guidance

Provide first-level support for issues related to:

• Digital locks (fingerprint, password, smart access)
• Installation and post-installation malfunctions
• Access control systems (keys, cards, tags, mobile access, biometric verification)
• Troubleshoot basic digital lock issues and escalate cases when needed.
• Provide product knowledge support on locks, doors, gates, and entrance automation systems.
• Ensure high customer satisfaction through timely and accurate assistance.

Working Hours

- Monday to Sunday

- 5 working days per week (2 off days)

- 8 working hours per day

- Rotational shift schedule

Working Location:

Tan & Tan Tower, Jalan Tun Razak, Kuala Lumpur