Customer Service Executive

Job Description :

Work Schedule

Environmental Conditions

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS:

• Minimum 2 years of customer service experience and order processing (handling end to end transactions in Quote to Bill) is preferred.
• Preferred Fields of Study: Business Administration, Science, or related field
• Fluent in BM & English communication and written skills in.
• Demonstrated proficiency in Microsoft Office applications.
• Experience with ERP, SAP systems is preferred.
• Excellent problem-solving abilities and attention to detail.
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment.
• Positive attitude and willing to learn.
• Ability to develop and maintain effective relationships with internal and external stakeholders.
• Demonstrated judgment and diplomacy in customer interactions.
• Capacity to work independently and handle ambiguous situations.
• Willingness to participate in cross-training and support activities as needed.
• Ability to work independently in a standard office environment with regular computer use.